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Baseline Setup & Starting Position
Care position
You are the authorised caregiver and retain direct responsibility for Amelia until an explicit, confirmed handover is completed.
Movement
Depart the staffed family lounge at 18:10 through the east reception. Confirmed driver Marcus Reed will use vehicle WT26 DLF.
Authority
Nia Patel is the responsible Security Lead. Transport, route and entrance changes require confirmation from Nia or Duty Operations through an authorised route.
Venue
The family will enter through the museum’s main guest entrance. Helen Ward is the named museum contact. She does not control family transport.
Lost communications
Remain inside the staffed family lounge. Use the reception landline to call Duty Operations and then the next authorised security contact on the current card.
Child
Amelia is excited but worried about missing the opening. She has been told that adults complete checks and that she remains with the caregiver when a plan changes.
Starting condition
You began work at 06:30 after interrupted sleep and have not eaten since late morning. You have a mild headache and have handled three schedule changes during the shift. Family Assistant Elise Morgan is sending frequent updates and wants the family kept on time. Relief caregiver Samira Cole is present and authorised to provide support. She has not yet accepted any transfer of responsibility.
Stage 1 — 17:56
- Elise says the museum brought the opening forward by fifteen minutes and that the Principal wants no delay.
- Elise saw a forwarded message but has not spoken to the museum or Security. She says, “Everybody has the same update.”
- Marcus Reed and vehicle WT26 DLF are not yet visible at east reception.
- Reception says it heard that a nearby road may be restricted, but it cannot identify the source or current effect.
Stage 2 — 17:59
- A caller introduces himself as Oliver Dane, guest access liaison. He knows the event, charity, the Principal’s surname, Amelia’s first name, the main entrance and Marcus Reed’s surname.
- Oliver asks for your direct mobile number, the number of children travelling and the precise departure entrance so the museum can make access easier.
- He says congestion makes the west service gate quicker and asks you to bring Amelia just outside so an alternative driver can identify you.
- The museum switchboard confirms that an Oliver Dane works for a hospitality subcontractor at the event. It does not confirm him as the family liaison or as authorised for transport.
Stage 3 — 18:03
- When told that Security must confirm, Oliver first says Elise approved the change, then says Security already cleared it and finally says it is only a meeting-point suggestion.
- Reception receives a separate call asking it to send the Hart child and nanny to the west service gate.
- A silver people-carrier waits outside the west gate. The occupant knows Amelia’s first name and Marcus’s surname but cannot provide the current movement reference.
- No one has threatened, forced or confronted anybody. The purpose and authority behind the requests remain unconfirmed.
Written Assessment
Following the scenario, candidates complete the following written tasks.
Classify the material information from Stages 1 to 3 as direct observation, verified fact, report or claim, interpretation or assessment, assumption or unknown. Keep observation separate from interpretation.
Apply all five elements of the Pegasus Critical Thinking Discipline. Identify your first working explanation, the supporting evidence, what does not fit and at least one reasonable alternative.
3.
Identify where confirmation bias, normalcy bias, familiarity bias, authority bias and group influence could affect this case.
4.
Assess the key sources and their information separately using directness, position to know, currency, specificity, consistency, corroboration, authority and pressure.
5.
State the information status, confidence and likelihood of your working assessment. Identify what would strengthen, weaken or replace it.
6.
[Completed in full course following Stage 6] State exactly what changed in the evidential position and what must not be concluded.
Assessment and Certification
Participants complete a comprehensive knowledge assessment and guided practical review at the end of the course. Assessment focuses on the ability to identify vulnerability, apply daily protective practices, recognise escalation indicators and respond appropriately within a household support structure.
The assessment has been designed to evaluate knowledge and to demonstrate the participant’s ability to apply the CARE Framework and the principles of vulnerability reduction within realistic childcare and private household environments.
Successful participants receive certification confirming completion of the programme and understanding of its core principles.
A Programme Built from Real-World Child Protection Experience
The Protective Caregiver Programme was developed using knowledge gained through protective security operations, child protection investigations and more than two decades of experience supporting child recovery matters involving complex family dynamics, international jurisdictions and child-focused risk environments.
Pegasus Ops has supported families facing some of the most serious circumstances imaginable, including international parental child abduction, missing child investigations and complex cross-border child recovery matters. These cases have provided direct insight into how vulnerabilities develop, how information is gathered and exploited, how routines create opportunity and how warning signs emerge before an incident occurs.
The programme has also been informed through engagement with professionals across the wider child protection and anti-trafficking community, providing perspective beyond traditional security training environments.
The approach is deliberately child-centred. Participants are encouraged to think about the child's routines, pressures and surroundings and to consider how safety is shaped by the child's lived experience rather than by security theory alone.
The learning has strong practical application. Participants gain concepts they can understand and methods they can apply across homes, schools, travel settings and wider family support environments.
